Privacy Policy

At Art of sleep, we value your privacy. We collect, use and store your personal information only to provide our services, process orders, improve your shopping experience and communicate with you in accordance with this Privacy Policy.

Your Personal Information and How We Use It

We collect, use and store your personal data to provide you with our products and services and to offer you a personalised experience online. We keep your personal data confidential and process it only in accordance with applicable privacy laws.

Collection of Your Personal Data

We may collect personal data when you visit our website, create an account, place an order, contact us or subscribe to our marketing communications.

This may include:

  • your name;

  • email address;

  • phone number;

  • billing and shipping address;

  • order details;

  • payment status and payment method;

  • account information;

  • customer service communications;

  • website, cookie and browsing data.

If you browse our website as a guest, we may collect limited technical and cookie data necessary to operate, secure and improve our website.

When you register an account or place an order, we collect the information necessary to provide our services, process your order, arrange delivery, handle returns and respond to your enquiries.

You may request to review, update or delete your personal information by contacting us at info@artofsleep.eu or, where available, by updating your customer profile in your account.

Use of Your Personal Data

We use your personal data to:

  • process and deliver orders;

  • handle payments, returns and refunds;

  • provide customer support;

  • maintain your shopping cart and account;

  • improve our website, products and services;

  • prevent fraud and protect our website;

  • comply with legal and administrative obligations;

  • send service messages such as order confirmations and shipping updates;

  • send marketing communications where permitted.

Marketing Communications

We may send you special offers, product updates and promotions by email, post, SMS, WhatsApp, RCS or other digital channels if you are an existing customer or if you have given us permission to do so.

You can unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails. For post, SMS, WhatsApp or RCS marketing, you can contact us at info@artofsleep.eu.

We will process your unsubscribe request as quickly as possible. Because some communications may already be scheduled or printed, you may receive one final message after unsubscribing.

Sharing Your Personal Data

We only share your personal data when necessary to operate our business and provide our services.

We may share data with:

  • payment providers;

  • shipping and fulfilment partners;

  • webshop platforms;

  • IT and hosting providers;

  • marketing and communication tools;

  • analytics and advertising partners;

  • customer service tools;

  • accountants, legal advisers or authorities where required.

We do not sell your personal data.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, analyse website traffic and personalise content or advertising.

Where required, we ask for your consent before using non-essential cookies. More information can be found in our Cookie Policy: [link].

International Transfers

Some of our service providers may process personal data outside the European Economic Area. Where this happens, we use appropriate safeguards as required by applicable privacy laws.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Order and invoice data may be retained for legal and tax obligations. Marketing data is kept until you unsubscribe or withdraw your consent.

Your Rights

You have the right to request access to, correction of or deletion of your personal data. You may also object to certain processing, request restriction of processing, request data portability or withdraw your consent where processing is based on consent.

To exercise your rights, contact us at info@artofsleep.eu. We may ask you to verify your identity before processing your request.

You also have the right to file a complaint with your local privacy authority.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Information

Questions about this Privacy Policy or the way we handle personal data can be sent to:

Art of sleep
info@artofsleep.eu